This checklist will help you choose a background screening vendor
Properly selecting the right background screening partner is not an easy undertaking. Certain values employers should be factoring during this decision should be compliance, innovation, and customer / applicant experience.
Here is a checklist of items employers should consider when selecting a qualified CRA (Consumer Reporting Agency):
- Online Software Portal with robust login configurations?
- Able to integrate with Employer Applicant Tracking Systems (ATS)?
- Paperless or electronic applicant consent?
- Deliver consumer reports and disclosures instantly?
- Responsive on any device (mobile phone, laptop, and desktop)?
- Secure Cloud Storage Hosting?
- Data Encryption / Multi-Factor Authentication?
- Custom Data Reports (Accuracy and Turnaround Time)?
- Accredited (not just a member) by the National Association of Professional Background Screeners (NAPBS)?
- Has a Quality Management System (i.e. ISO 9001:2015) Quality Assurance?
- Updates clients on new laws affecting employment background checks?
- Provides monthly newsletter discussing new laws and best practices?
- Conducts educational interactive webinars?
- Comply with international standards regarding background checks?
- Current Compliance Audits (i.e. PCI and EI3PA)?
- Understanding vendor’s public records reporting requirements?
- Infrastructure is constantly scanned, and access is audited and recorded 24/7?
Employer / Applicant Experience
- US Based Account Representatives?
- 24 hour live support?
- Does the vendor provide onboarding resources for technology and compliance?
- Fair Credit Reporting Act (FCRA) advanced and basic certified research analysts (issued by NAPBS)?
- Dedicated account support and back up representatives?
- Easy, user friendly online portal experience for both employers and applicants?
- Certifications that measure customer satisfaction and on-time delivery of reports?
GLOSSARY OF TERMS
- ATS (Applicant Tracking System) – An applicant tracking system is all about being able to track and manage candidates in one organized database.
- CRA (Consumer Reporting Agency) – means any person which, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports.
- EI3PA – Experian’s Independent 3rd Party Assessment (EI3PA) is an annual assessment of a Third Party’s ability to protect Experian provided data. EI3PA requires an evaluation of a Third Party’s information security program and controls by an independent assessor, based on requirements provided by Experian.
- FCRA (Fair Credit Reporting Act) – is U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.
- NAPBS (National Association of Professional Background Screeners) – the National Association of Professional Background Screeners (NAPBS) was established to represent the interest of companies offering employment and tenant background screening services. In order to promote industry standards and best practices when providing employment background checks.