What is your average implementation time for new clients: Same Day
Account service after implementation
An account representative will be assigned to the client, and will be responsible for billing, customer service questions, updates on pending reports, and software platform management.
- An account representative is assigned to the client. He/she is in charge of addressing customer service needs including password reset, update on pending searches, billing questions, updated legislation/new laws, and general questions. She/he can be reached via email or phone.
- Client participates in an interactive training webinar with their respective account representative. This provides the client an opportunity to interact and build a report with their account representative, while also providing software platform training.
- Employers Choice Screening hosts quarterly webinars on various topics relating to employment background checks, available to clients and the general public (archive webinars can be found on our here)
- Employers Choice Screening keeps clients informed of current industry news, trends and relevant information by providing a monthly newsletter
- A call center is available for clients who require urgent/immediate assistance outside business hours: Monday – Friday from 8:00 am – 5:00 pm PST.
- In the event of a website, online software platform or service issue the client can contact their account representative via phone or email.
- Account representative works with the client over the phone via email, when appropriate, to resolve any issues or questions.
- In the event, the issue can’t be resolve over the phone or via email; client receives an internal case number associated with the specific issue. Service issues are solved within a couple of hours or within 24 hours when the issue requires a series of steps.
- Employers Choice Screening provides three technical assistance steps: 1) Account Representative, 2) Operations Manager and 3) Managing Partner.
- Account representative provide status updates and notification of completion via email
- Software platform is equipped with a secure online application (QuickApp) and e-signature process allowing applicants to complete their application and consent-form for a background check online.