Candidate Help

A: Employers Choice Screening does not make the final hiring decision for the position you applied for. If you haven't heard back from the hiring manager handling your onboarding, please contact a representative from their team.

A: Please reach out to our Disputes Department and our team will look into the situation and contact you.

A: A pre-adverse action letter indicates that your potential employer is considering rescinding your job offer, position, or promotion due to adverse information found in your background check. We sent the letter and a copy of your report to give you an opportunity to review your background check for any errors or inaccuracies. If you find any incorrect information, please let us know as soon as possible so we can initiate a reinvestigation.

A: We have access to over 3,200 collection sites across the country. If the location assigned to you doesn’t work, we’ll help you find an alternative. Please reach out to support to arrange the relocation.

A: Complete the background questionnaire in one sitting, as it doesn't have a start/stop feature.

If you stay idle on one screen for too long, the system may time you out, preventing you from restarting the questionnaire.

We recommend having your employment and education information ready before starting the application.

If you have trouble accessing the link, please contact [email protected] for help resetting your questionnaire.